The Art of Community:

Building the New Age of Participation, 2nd edition

by Jono Bacon, 2012, Digital ebook only

Online communities provide a wide range of opportunities for supporting a cause, marketing a product or service, or building open source software. The Art of Community helps you recruit members, motivate them, and manage them as active participants.

Discover how your community can become a reliable support network, a valuable source of new ideas, and a powerful marketing force. The expanded second edition shows you how to keep community projects on track, make use of social media, and organize collaborative events.

Bacon interviews with 12 community management leaders, including Linus Torvalds, Tim O’Reilly, and Mike Shinoda, provide useful insights.

• Develop specific objectives and goals for building your community
• Build processes to help contributors perform tasks, work together, and share successes
• Provide tools and infrastructure that enable members to work quickly
• Create buzz around your community to get more people involved
• Harness social media to broadcast information, collaborate, and get feedback
• Use several techniques to track progress on community goals
• Identify and manage conflict, such as dealing with divisive personalities